PROTECT YOUR PRODUCT
COMPUTING CARE PLAN
If it lets you down we'll get you up and running again.
A few great things
- Protection against breakdown or mishap
- We'll fix or replace with new
- All parts and labour charges covered
- Loan laptop to keep you going
Know it all
There are lots of benefits to being protected by a Computing Care Plan:
- Protection against breakdown - whether it’s a keyboard malfunction, motherboard failure or hard drive meltdown, if your computer breaks, we’ll fix it.
- Protection against mishap - we don’t expect you to wrap your computer in cotton wool. If your product suffers a mishap, we’ll fix it.
- Fast fix – we’re so confident we can repair your laptop quickly we’ve made a promise – if we fail to fix it within 14 days you can ask for a replacement.*
- You won’t pay a penny more - no expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
- We’ll fix or replace with new - if we are unable to repair your product, we’ll give you a brand new one.
- Unlimited repairs - There’s no limit to the amount of repairs you can have, we’ll always be there to help.
- Request a replacement - If your product goes wrong again after the 3rd repair, you can request a replacement.
- Loan laptop to keep you going - We don’t want your life to be put on hold. If your computer needs to be sent away for repair, you can request a loan laptop.
- 24/7 freephone help & advice - from wireless woes to Windows worries, our team of experts at our UK based Contact Centre are on hand to take your calls, all day, every day.
- Computer healthcheck every year - To keep your computer running up to speed and to maintain its performance, you’re entitled to an annual computer healthcheck.
- Virus & spyware removal - If you suspect your computer has a virus, bring it into a store and our experts will run a comprehensive scan to remove it.
- Data recovery - whether you’ve lost a precious file, photo or everything on your hard drive, our Knowhow experts will attempt to retrieve and restore it.
- Worldwide protection - If your computer breaks down whilst you’re abroad, don’t worry we can help.
*14 day repair promise starts from when we collect your item or when you drop your item to one of our stores.
Full terms and conditions can be found here.
Pricing
| 2 years | 3 years | Monthly | |
|---|---|---|---|
| Laptops & Netbooks | |||
| £200 and under | £49 | £69 | £3.00 |
| £201 - £250 | £69 | £99 | £4.50 |
| £251 - £300 | £89 | £129 | £5.50 |
| £301 - £350 | £109 | £149 | £6.50 |
| £351 - £400 | £119 | £159 | £7.50 |
| £401 - £500 | £129 | £169 | £8.00 |
| £501 - £600 | £149 | £179 | £8.50 |
| £601 - £800 | £169 | £199 | £9.00 |
| £801 - £1,000 | £189 | £249 | £9.50 |
| £1,001 - £1,250 | £229 | £269 | £10.50 |
| £1,251 - £3,000 | £249 | £299 | £11.50 |
| PC Base Units | |||
| £300 and under | £49 | £79 | £3.00 |
| £301 - £350 | £69 | £99 | £4.00 |
| £351 - £400 | £89 | £109 | £5.50 |
| £401 - £500 | £99 | £129 | £6.50 |
| £501 - £600 | £109 | £149 | £7.50 |
| £601 - £700 | £129 | £179 | £8.00 |
| £701 - £800 | £149 | £199 | £8.50 |
| £801 - £2,500 | £159 | £219 | £9.00 |
| PC Monitors | |||
| £151 - £200 | £29 | £39 | £1.50 |
| £201 - £300 | £34 | £44 | £2.00 |
| £301 - £1,000 | £39 | £49 | £2.50 |
| 3 years | 5 years | Monthly | |
|---|---|---|---|
| Printers, Scanners & Peripherals | |||
| £151 - £200 | £39 | £59 | £1.50 |
| £201 - £300 | £44 | £69 | £2.00 |
| £301 - £400 | £49 | £79 | £2.50 |
| £401 - £1,500 | £59 | £99 | £3.00 |
Prices for 2, 3 and 5 years include the standard guarantee.
COMPUTING CARE PLAN
SKU Code: 097858
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